Terms of Service

1. Acceptance of Terms

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service. These terms apply to all visitors, users, and others who access or use the Service, including those purchasing web development services, hosting, or software products.

2. Services Provided

ranocoder provides various digital services including but not limited to:

• Web Development: Custom website design, e-commerce solutions, and maintenance.
• Software Development: Mobile apps and custom software solutions.
• Hosting Services: Cloud servers, VPS hosting, and shared hosting.
• Domain Services: Domain registration and transfer capabilities.

We reserve the right to modify, suspend, or discontinue any Service with or without notice at any time and without any liability to you.

3. Accounts and Security

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

4. User Responsibilities & Acceptable Use

You agree not to use the Service for any unlawful purpose or in any way that interrupts, damages, impairs, or renders the Service less efficient. You are strictly prohibited from:

• Hosting or transmitting malicious software, viruses, or harmful code.
• Sending unsolicited bulk email (SPAM).
• Hosting content that infringes on the intellectual property rights of others.
• Engaging in phishing or fraudulent activities.

We reserve the right to remove any content or terminate services for any account found to be in violation of this policy.

5. Payment and Renewal

By selecting a product or service, you agree to pay ranocoder the one-time and/or monthly or annual subscription fees indicated. Subscription payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated.

Unless you notify ranocoder before the end of the applicable subscription period that you want to cancel a subscription, your subscription will automatically renew and you authorize us to collect the then-applicable annual or monthly subscription fee using any credit card or other payment mechanism we have on record for you.

6. Refund Policy

We strive for customer satisfaction, but due to the nature of digital goods and services, strict refund policies apply:

Non-Refundable Items

• Domain Names: Registration fees for .COM, .NET, .ORG, or any other TLDs are non-refundable.
• SSL Certificates: Fees for SSL certificates are non-refundable once issued.
• Transfers: Domain Transfer In/Out fees are non-refundable.
• Cloud Servers: No refunds are provided for Cloud servers under any circumstances due to the immediate provisioning costs.
• Setup Fees: Any paid setup fees are non-refundable.

Eligible Refunds

• Web Development & Hosting: We may offer a refund of up to 50% for web development services and Shared hosting if the project is cancelled by the client before completion, subject to review of work already performed.

Note: Credit on your account cannot be refunded to your bank account; it must be used for future purchases or renewals. If services are terminated due to a violation of our Terms (e.g., abuse), no refund will be issued.

7. Intellectual Property

The Service and its original content (excluding Content provided by users), features, and functionality are and will remain the exclusive property of ranocoder and its licensors. The Service is protected by copyright, trademark, and other laws of both Bangladesh and foreign countries.

Upon full payment for Web Development services, rights to the specific developed code and design for that project are transferred to the client, subject to any open source libraries or ongoing license agreements specified in the project contract.

8. Reseller Disclaimer

For services where ranocoder acts as a reseller (e.g., certain domain registrations or third-party licenses), we are not responsible for the uptime, quality, or performance of the underlying third-party service provider. However, we will act as the primary support interface to resolve issues on your behalf.

9. Limitation of Liability

In no event shall ranocoder, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content.

10. Governing Law

These Terms shall be governed and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions.

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

11. Contact Information

If you have any questions about these Terms, please contact us via our secure support portal:

Open a Support Ticket →

Or email us at help@ranocoder.com